Refund Policy

At Partprintstore customer satisfaction is our top priority. We are committed to providing high-quality printer solution services, but we understand that sometimes things don’t go as expected. This Refund Policy outlines the circumstances under which we may issue refunds and explains the process for requesting one.

1. Our Commitment to Service Quality

We work hard to ensure you receive the best service possible. If, however, you feel that our service did not meet your expectations or the issue with your printer wasn’t resolved, we are here to address your concerns. If we cannot resolve your issue, we will consider offering a refund, subject to the terms detailed below.

2. Conditions for Refund Eligibility

Refunds may be issued in the following cases:

Service Not Provided: If the service you requested was not delivered as promised or was incomplete (e.g., unresolved issues or unfulfilled service tasks).

Billing Errors: If you were charged incorrectly, such as duplicate charges or overbilling.

Performance Issues: If the issue with your printer is not resolved to your satisfaction after multiple attempts by our team.

Refund requests must be made within 7 days from the service completion date.

3. Services Not Eligible for Refund

Some services are not eligible for a refund, including:

Completed Services: If we have already performed the service and your printer issue was resolved or a valid attempt was made, a refund will not be issued.

Subscription Services: If the service is part of a subscription, refunds are not available once the service has been used or initiated

Parts and Materials: If parts, supplies, or hardware were used during the service, these costs are non-refundable.

4. How to Request a Refund

If you believe you are entitled to a refund, here’s how you can proceed:

1. Get in Touch: Contact our customer solution team via email, phone, or live chat. Include details about your service (service date, invoice number, and reason for requesting a refund).

2. Provide Supporting Details: If applicable, please provide any additional documents such as service reports, pictures of the issue, or a copy of the invoice to help us assess your case.

3. Refund Review: Our team will review your refund request and respond within 5 business days. We may reach out for further information if needed.

4. Refund Decision: Once the review is complete, we will notify you of the outcome. If your request is approved, the refund will be processed within 7-10 business days.

5. Refund Method

Refunds will be issued via the same payment method used for the original transaction. Depending on your bank or payment provider, it may take up to 10 business days for the refund to reflect in your account.

6. Partial Refunds

In some cases, if only part of the service was completed, we may offer a partial refund. This will depend on the scope of the service provided and will be assessed on a case-by-case basis.

7. Dispute Resolution

If you have concerns or feel that the service you received wasn’t as expected, please contact us immediately. We will work with you to resolve the issue in a way that meets your satisfaction. Our goal is to make sure you’re happy with the service you receive.

8. Updates to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page, and the updated policy will apply to all future transactions. Please check this page regularly for updates.

Contact Us

If you have any questions or need assistance with a refund request, don’t hesitate to get in touch:

Email: info@partprintstore.com

Live Chat: Available on our website

We are here to assist you and ensure that your experience with us is as smooth as possible.