Terms and Conditions

Welcome to Partprintstore By using our services, you agree to these Terms and Conditions. We’ve created this document to ensure a clear understanding of how we work and to provide you with a smooth, hassle-free experience.

1. Agreement with Partprintstore

By accessing our services or placing an order, you acknowledge and agree to all the terms outlined in this document.

This agreement establishes a mutual understanding between you (the client) and Partprintstore.

2. Definitions

“You” refers to our esteemed client, the user of our services.

“Services” include all printer maintenance, customer solution, and printing solutions we offer.

“Content” refers to resources, materials, and software provided by us.

3. Our Services

Solution is available both online and via phone for your convenience.

Service plans are customized to meet your specific requirements, with detailed information provided at the time of sign-up.

Maintenance and assistance are carried out after your approval.

4. Payments and Discounts

Transparent Pricing: All costs are disclosed upfront, and some plans may include non-refundable configuration fees.

Payment Policy: Payments are due at the start of your selected plan and remain fixed throughout the plan's activation.

Exclusive Discounts: Returning clients and subscription-based users are eligible for special offers.

Credit Card Payments: Keep your payment information updated to avoid disruptions in service.

5. Renewals and Refunds

Automatic Renewals: Monthly plans renew automatically unless canceled. Other plans require manual renewal.

Refund Policy: Full refunds are available within 30 days if no issues are present. Refunds requested after 30 days will be assessed on a case-by-case basis.

6. Privacy and Security

Data Privacy: We adhere to strict privacy standards to safeguard your information.

Secure Usage: You agree to use our services responsibly and refrain from any unauthorized or harmful activities.

7. Usage Guidelines

For Personal Use Only: The services and materials provided are for personal use. Copying, selling, or modifying them is strictly prohibited.

Fair Usage Policy: Excessive or unreasonable use of our services may result in suspension without a refund.

8. Solution and Communication

Operating Hours: Solution is available Monday to Saturday, from 8:30 AM to 8:30 PM. Emergency assistance options are also available.

Service Requests: Requests can be submitted in person, online, or by phone. Digital requests will be addressed on the next business day.

9. Maintenance and Repairs

Approval First: Maintenance begins only after receiving your approval.

Timeline: Most fixes are completed within 10 business days.

Additional Costs: Replacing parts may incur extra charges.

10. Software and Warranty

Licensed Software Only: We solution only official, licensed software. Pirated or unauthorized software is not eligible for our services.

Hardware Replacements: High-quality components and manufacturer-backed warranties are used for hardware replacements.

11. Your Responsibilities

Keep your account secure and update your personal details when necessary.

Submit claims within three months to ensure eligibility.

12. Exclusions

Certain printer issues, misuse, or third-party services are outside the scope of our offerings.

We are not liable for goods or services provided by external parties.

13. Resolving Issues

For unresolved matters, please contact us.

14. Termination of Services

We reserve the right to suspend or terminate services for violations of these terms or other reasonable causes.

15. Legal and Disputes

Any disputes will be resolved in accordance with the local laws and established procedures.

Thank you for choosing Partprintstore If you have any questions or concerns, don’t hesitate to reach out to us.